Use these examples as editable starting points, not scripts that every customer must send unchanged. Replace bracketed details, remove questions that the page already answers, and keep sensitive personal information out of the URL.
How to use these templates
Choose the template closest to the customer's goal, replace the bracketed details, and keep the final message natural and easy to edit.
Product and sales enquiries
- Hi, I am interested in [product or service]. Could you share the price and more details?
- Hi, is [product name] currently available for delivery to [area]?
- Hi, I would like a quote for [service] by [preferred date].
Appointments and reservations
- Hi, I would like to book [service] on [preferred date or time].
- Hi, I would like to reserve a table for [number of guests] on [date] at [time].
- Hi, could you share your next available appointment?
Support and order help
- Hi, I need help with order [order number].
- Hi, I am having an issue with [product or service]. Could you advise the next step?
- Hi, could you confirm the delivery status for [order number]?
Template writing tips
Use a separate link when different pages need different context. Avoid sensitive information, exaggerated claims, and messages so long that customers will not read them.
Template library by use case
The examples below are practical starting points. Replace bracketed details, remove anything the page already explains, and keep the first message short enough for a customer to edit on a phone.
Sales and product enquiries
Identify the item or offer so the sales team can answer without asking the visitor to repeat where they came from.
- Hi, I am interested in [product or service]. Could you share the price, availability, and next steps?
- Hi, I saw [offer name] on your website. Is it available for [location or date]?
- Hi, could you help me compare [option A] and [option B] for my needs?
- Hi, I would like to know whether [product] is in stock and whether delivery is available to [area].
- Hi, I am considering [service package]. Could you explain what is included before I decide?
- Hi, I found your WhatsApp link on [page or profile]. Could you send more details about [product]?
Appointments and reservations
Collect a preferred time while making it clear that the business still needs to confirm availability.
- Hi, I would like to request an appointment for [service] on [preferred date or time]. Is that slot available?
- Hi, I would like to reserve a table for [number of guests] on [date] at about [time].
- Hi, could you share your available consultation times this week?
- Hi, I would like to book [service] for [person or group size]. What times are available?
- Hi, I need to reschedule my appointment. Could you let me know the next available options?
- Hi, I would like to ask whether walk-ins are accepted today or if I should make an appointment first.
Support and order help
Ask for a safe reference and concise issue description without placing passwords or payment details in a pre-filled URL.
- Hi, I need help with order [reference]. The issue is [short description].
- Hi, I am using [product or service] and need help with [topic]. What information do you need?
- Hi, I would like to check the delivery status for order [reference].
- Hi, I received my order but something is incorrect. Could you help me review order [reference]?
- Hi, I would like to ask about the return or exchange process for order [reference].
- Hi, I am having trouble accessing [service]. Could you guide me through the next step?
Real estate enquiries
Preserve the listing context when one agent receives questions from several property pages or signs.
- Hi, I am interested in [property name or listing code]. Could you share the price and viewing options?
- Hi, is [listing code] still available, and what are the move-in requirements?
- Hi, I saw your sign at [location]. Could I arrange a viewing?
- Hi, I would like to ask about the rental terms for [listing code]. Is parking included?
- Hi, I am interested in buying [property name]. Could you share the floor plan and viewing schedule?
- Hi, I saw [listing code] online. Could you confirm the maintenance fee and nearby facilities?
Restaurants, cafes, and catering
Separate dine-in, takeaway, and catering intent so staff can respond with the right menu or availability details.
- Hi, I would like to request a table for [guest count] on [date] at about [time]. Is that available?
- Hi, I would like to ask about takeaway availability for [dish or set]. What is the pickup time?
- Hi, could you share the menu and price for catering on [event date] for about [guest count] guests?
- Hi, I have a question about allergens or ingredients for [dish]. Could someone help?
- Hi, I would like to check whether you accept reservations for [occasion] this weekend.
- Hi, I saw your promotion for [offer]. Is it available at [branch] today?
Clinics, salons, and local services
Start scheduling or service enquiries without asking for sensitive personal information in the URL.
- Hi, I would like to ask about appointment availability for [service] this week.
- Hi, could you share the price range and duration for [service]?
- Hi, I would like to request a slot for [service] on [preferred date]. What times are open?
- Hi, I am a new customer and would like to ask what I should prepare before [service].
- Hi, I need to change my appointment time. Could you help me check availability?
- Hi, I would like to ask whether [branch or staff member] is available on [date].
Freelancers and professional services
Invite qualified enquiries while keeping the first message short enough for a prospect to edit on mobile.
- Hi, I am looking for help with [project type]. Could you share your availability and starting price?
- Hi, I found your portfolio and would like to discuss [service]. What details do you need from me?
- Hi, I need a quote for [scope] by [deadline]. Is this something you can help with?
- Hi, I would like to schedule a short call about [project]. What times are available this week?
- Hi, I am comparing options for [service]. Could you explain your process and timeline?
- Hi, I would like to ask whether you work with [industry or business type].
Events, classes, and workshops
Make event enquiries clearer without implying that a seat is confirmed before the organizer replies.
- Hi, I would like to ask whether registration is still open for [event name] on [date].
- Hi, could you share the schedule and fee for [class or workshop]?
- Hi, I would like to reserve interest for [event]. How do I complete registration?
- Hi, I am bringing [number] people to [event]. Are group bookings available?
- Hi, I saw the poster for [event]. Could you send the location and start time?
- Hi, I would like to ask whether [event] is suitable for beginners.
Quotes, estimates, and custom orders
Collect enough context for the team to ask the right follow-up questions without forcing a long form into WhatsApp.
- Hi, I would like a quote for [service or product]. The location is [area]. What details do you need?
- Hi, I am interested in a custom order for [item]. Could you explain the process and timeline?
- Hi, I need an estimate for [work type] around [date]. Are you available?
- Hi, I would like to ask whether you can handle [quantity or scope] for [deadline].
- Hi, could you share package options for [occasion or project]?
- Hi, I have photos or measurements to share for a quote. What is the best way to send them?
Follow-ups and post-purchase messages
Help customers continue a conversation after a purchase, visit, quote, or support interaction.
- Hi, I would like to follow up on my enquiry about [topic]. Is there an update?
- Hi, I received the quote for [service]. Could I ask one more question before deciding?
- Hi, I bought [product] recently and would like advice on setup or care.
- Hi, I visited your store and would like to ask about [item] again.
- Hi, I would like to give feedback about my recent experience with [service].
- Hi, I am interested in reordering [product or service]. Could you help me with the next step?
Match the template to the page
A useful draft preserves the context the visitor already has. Product pages should name the product, property pages should include a listing code, and support pages can ask for a non-sensitive order reference. Avoid using one generic message across unrelated customer journeys.
Paste the edited text into the WhatsApp link generator, then open the finished link and read the draft as a customer would. The business workflow guide explains when a chat prompt should be paired with a form, booking system, or shared inbox.
Review templates before publishing
- Replace every bracketed note with relevant wording.
- Keep the draft editable and avoid claiming an order is confirmed.
- Do not include passwords, payment details, or identity numbers.
- Test punctuation, line breaks, and non-Latin text in WhatsApp.
- Update old links when the offer, team, or receiving number changes.
FAQ
Can I use the same WhatsApp message template everywhere?
It is better to adapt the message to the page or campaign. A product page, support page, property listing, and restaurant menu usually need different context.
Will the pre-filled message send automatically?
No. WhatsApp shows the text as an editable draft, and the visitor decides whether to send it.
Should I include private customer details in a template?
No. Keep sensitive information out of pre-filled URLs because they may be copied, logged, forwarded, or stored in redirect destinations.